With the aim to serve you better, particularly if you are unhappy in any way, or we fall short of your standards, we would like to hear from you.

Your complaints are welcome with an open heart, and we promise to try our best to find a fast and efficient solution to any issue, in a satisfactory and agreeable way.

Within a period not exceeding 3 working days and through the specified means of communication, we will notify you that your complaint was received and is being reviewed. We will then inform you of the needed time to assess the complaint, whereby the maximum response time shall not exceed 15 working days from submission, unless exceptional delays occur.

Our Banking Awarness and Client Protection Unit is the party responsible for handling and managing your complaints, which are dealt with in a confidential manner. For more information, please read our Privacy Policy.